For organisations
Organisation pricing
MySymplyApp is free for patients and family carers — they never pay and are never asked to. Organisations fund programmes for the people they support. Prices below are starting prices; the exact scope is confirmed in your written agreement before anything is paid.
Free
- Patients and family carers — free, including people taking part in a pilot.
- Support partner listing — charities and support services can list public services and events for review. No dashboard or member data.
Annual programme licences
Charity sponsored programme
Starting from €2,400 per year
A charity or support organisation sponsoring one programme for its members.
- Places
- Up to 100 sponsored participant places
- Includes
- Approved, rounded totals for your sponsored programme, reviewed summaries and a data export of the latest approved figures.
Clinic
Starting from €6,000 per year
A single clinic or specialist service.
- Places
- Up to 100 sponsored participant places
- Includes
- Approved KPIs, history of approved updates, data export, quarterly report template, programme manager staff codes and licence context.
Hospital department
Starting from €18,000 per year
One hospital department or service line.
- Places
- Up to 500 sponsored participant places
- Includes
- Approved KPIs, history of approved updates, data export, quarterly report template, programme manager staff codes and licence context.
Additional department
Starting from €12,000 per year
A further department, for organisations that already hold a hospital department licence.
- Places
- Up to 500 sponsored participant places
- Includes
- Approved KPIs, history of approved updates, data export, quarterly report template, programme manager staff codes and licence context.
Multi-department
Starting from €42,000 per year
Several departments or sites in one organisation, with combined oversight.
- Places
- Up to 1,500 sponsored participant places
- Includes
- Everything in clinical reporting, plus combined, suppressed figures for your organisation or region when every site or department in it is licensed and visible to you.
Regional
Starting from €90,000 per year
A region or health system covering many sites.
- Places
- Up to 5,000 sponsored participant places
- Includes
- Everything in clinical reporting, plus combined, suppressed figures for your organisation or region when every site or department in it is licensed and visible to you.
National or multi-region programmes are quoted individually.
90-day pilots
One-off payment, no renewal. Participant places and the end-of-pilot review are agreed in your order.
Pilot clinic
Starting from €1,500 one-off, 90 days
Try MySymplyApp in one clinic for 90 days before committing to a year.
- Places
- Participant places agreed in your order
- Includes
- Approved KPIs, history of approved updates, data export, quarterly report template, programme manager staff codes and licence context.
Pilot department
Starting from €5,000 one-off, 90 days
Try MySymplyApp in one department for 90 days.
- Places
- Participant places agreed in your order
- Includes
- Approved KPIs, history of approved updates, data export, quarterly report template, programme manager staff codes and licence context.
Pilot multi-department
Starting from €10,000 one-off, 90 days
Try MySymplyApp across several departments or sites for 90 days.
- Places
- Participant places agreed in your order
- Includes
- Everything in clinical reporting, plus combined, suppressed figures for your organisation or region when every site or department in it is licensed and visible to you.
National and enterprise programmes
Subject to quotation. Tell us how many organisations, sites and people are involved.
What every licence includes and excludes
Every licence includes
- Free accounts for every patient and family carer in your programme — they are never asked to pay
- Onboarding of your programme and named staff, with two-step sign-in for staff
- Aggregate figures only, rounded, with small numbers hidden
- Support by email during the licence, within the scope set out in your agreement
Not included in any licence
- Access to any individual's diary, recordings, reports or health records
- Integration with hospital, GP or other clinical systems
- Clinical monitoring, alerts, triage, diagnosis or treatment advice
- Research data access or data sharing for research
- Unlimited or out-of-hours support
How buying works
- Tell us about your service using the interest form or by email.
- We agree scope, participant places, onboarding and support with you in a written agreement. Larger or unusual programmes are quoted individually.
- BranchX creates an approved order for your programme. Nothing is charged until your programme manager chooses to pay it.
- Your programme manager signs in with two-step verification and pays securely by card through Stripe, or asks for an invoice.
- Your licence switches on only after the payment is confirmed by Stripe.
Payment, renewal, refunds and VAT
Prices are in euro. BranchX is not registered for VAT, so no VAT is charged. Annual licences renew automatically each year until cancelled — tell BranchX before the renewal date to stop renewal. If a renewal payment fails the licence is paused until it is paid. Refunds follow your written agreement; a full refund ends the licence. Your licence changes only after the payment is confirmed.